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Frequently Asked Questions

Purchasing & Payment

Where is CherryAffairs from?
Do you have a Brick and Mortar Store?
What are the payment methods available?
I would like to checkout with bank transfer. How do I do it?
I would like to checkout with PayNow. How do I do it?
What are the benefits of registering an account?
What is the minimum order value required for Cash on Delivery (COD)?
I would like to purchase a gift for a special one. Can I send to his/her address directly?
Do you have the items in stock?

Shipping & Delivery

What are the delivery options available?
What is the cut off time for same day delivery?
Will tracking information be available?
Can I prearrange the date I want to get the delivery?
Delivery Chart

POPStation

How does POPStation works?
How do I know if my parcel is ready for collection at POPStation?
How much does shipping via POPStation cost?
My status shows "Returned Parcel at POPStation by Customer", is it alright?
The wrong POPStation is shown in the status, is it alright?
Why should I use POPStation?
How do I collect my parcel at POPStation?
How many days do I have to collect my parcel at the POPStation?
Where are the POPStations located?
Can I authorise someone to collect my parcel from POPStation?
How do I indicate the POPStation chosen for my order?

Other Enquiries

Other enquiries?

    • Where is CherryAffairs from?

CherryAffairs is an adult and sex toy online retail shop based in Singapore, ACRA No.: 53226960L. Please visit, About Us for more information.


    • Do you have a Brick and Mortar Store?

We wish we have! However, our focus is on expansion of our product offerings to ensure that you have the widest variety of sex toys to choose from at the lowest price possible. We do have a showroom for product viewing. Please refer to Showroom for more information.


    • What are the payment methods available?

We accept payment by credit card, debit card, PayPal, Cash on Delivery (COD), Bank Transfer and PayNow!

 

    • I would like to checkout with bank transfer. How do I do it?

Select "Bank Deposit" on checkout page. For further instructions, please refer to our Payment Policy

 

    • I would like to checkout with PayNow. How do I do it?

Select "PayNow" on checkout page. For further instructions, please refer to PayNow.

 

    • What are the benefits of registering an account?

Some adult toys promotions are only available to customers with an account. By registering an account, you will be eligible for those sex toys promotion. Also, you will only need to key in your particulars once and it will be saved for your subsequent purchases.


    • What is the minimum order value required for Cash on Delivery (COD)?

Cash on Delivery is only available for orders $100 and above due to our current limitation. We will try to bring down the amount in the near future! Meanwhile, you can opt for other payment methods. :)


    • I would like to purchase a gift for a special one. Can I send to his/her address directly?

During checkout, uncheck the box "Ship items to the above billing address". Once the box is unchecked, you will be prompted to enter a shipping address that is different from the billing address on the same page.


    • Do you have the items in stock?

Items that can be added to cart are in stock.


Shipping & Delivery


    • What are the delivery options available?

The delivery options available are Registered Mail (Ninja Van), Same Day Delivery (EZ Delivery), POPStation Self Collection (Speedpost) and Ubi Techpark Self Collection.


    • What is the cut off time for same day delivery?

On weekdays (Mon-Fri) excluding Public Holidays, we offer 3 time slots.
1) Cut-off time 12pm, for delivery between 1pm-4pm
2) Cut-off time 4pm, for delivery between 5-9pm
3) Cut-off time 6pm, for delivery between 7-11pm

On weekends (Sat-Sun) excluding Public Holidays, we offer 1 time slot.
1) Cut-off time 4pm, for delivery between 5-9pm

*If you need an urgent request for same day delivery after the cut-off timings, you may give our friendly customer service officer a call to check if the request can be fulfilled.*

    • Will tracking information be available?

Tracking is available on these web addresses for the following shipping methods:

Ninja Van - https://www.ninjavan.co/en-sg/

TNT Shipping - https://www.tnt.com/ 

POPStation, SpeedPost & SingPost -http://www.speedpost.com.sg/

 

    • Can I prearrange the date I want to get the delivery?

Yes, simply drop us an email or state the request inside the note during checkout.


    • Delivery Chart
Delivery Options
Tracking
Price
Delivery Time
Cash on Delivery
Registered Mail (Ninja Van)
$5.00. Free for orders $50 and above.
1 - 3 days (Estimated)
Available for orders above $50
Same Day Delivery (Ez Delivery)*
Not Available
$9.50. Free for orders $90 and above.
On weekdays (Mon-Fri): 3 time slots.
1) Cut-off time 12pm, for delivery 1pm-4pm
2) Cut-off time 4pm, for delivery 5-9pm
3) Cut-off time 6pm, for delivery 7-11pm

On weekends (Sat-Sun): 1 time slot.
1) Cut-off time 4pm, for delivery 5-9pm
Available for orders above $100
POPStation
$7.50. Free for orders $85 and above
2 - 4 working days (Estimated)
Available for orders above $80

 *if no time slot is chosen, it will be delivered between 5-9pm by default.

POPStation

    • How does POPStation works?

In your order, select POPStation as your preferred delivery address and choose the station most convenient for you. You will receive an sms and email notification once the parcel is delivered to your POPStation and you can pop down to collect it 24/7. It’s free and secure.

    • How do I know if my parcel is ready for collection at POPStation?

You will receive an SMS and email notification with the details (location, pin, locker number) once the parcel is delivered to the POPStation and you can pop down to collect it 24/7 (depending on POPStation location).

    • How much does shipping via POPStation cost?

$7.50 for orders $85 and under, above which is free.

    • My status shows "Returned Parcel at POPStation by Customer", is it alright?

Yes, the initial status will show “Returned parcel at POPStation by Customer” once the parcel has been posted. Your parcel will be ready for collection within the next 2-4 working days.

    • The wrong POPStation is shown in the status, is it alright?

Yes, the parcel might transit through a few POPStations before reaching the chosen POPStation. You will be notified once your parcel is ready for collection within the next 2-4 working days.

    • Why should I use POPStation?

The POPStation offers great convenience as customers choose which POPStation to collect from and it is available 24/7. There is no need to wait at home or head to the post office to collect your parcel. POPStation is also very easy to use and you can collect your parcels fuss-free! What’s more – you can be assured of the security and discreetness of your purchase because we have put in place very stringent and secure processes.

    • How do I collect my parcel at POPStation?

After you have chosen to deliver your parcel to a POPStation, SingPost will deliver the parcel to your POPStation. You will receive an sms and email notification with the details (location, pin, locker number) once the parcel is delivered to your POPStation and you can pop down to collect it 24/7.

    • How many days do I have to collect my parcel at the POPStation?

You will have 5 days from the time you receive the sms/email notification or the Delivery Advice to collect your parcel from the designated POPStation. If you fail to collect your parcel within 5 days of receiving a notification, your parcel will be sent to the post office at Singapore Post Centre.

    • Where are the POPStations located?

There are approximately 163 POPStation located throughout Singapore at the moment. You may checkout the locations at https://www.speedpost.com.sg/locate-us.

    • Can I authorise someone to collect my parcel from POPStation?

You may authorise someone to collect your parcel from POPStation on your behalf, by forwarding the notification email, SMS or Delivery Advice to the authorised person at your discretion. Please note that you will bear the full responsibility for supplying the message details to a third party who is collecting the parcel in your name.

    • How do I indicate the POPStation chosen for my order?

1) Simply go to cart.

2) Select the Self Collection* button.

3) Enter your postal code & search.

4) Select your designated POPStation location nearby your postal code.

5) Check out.

If not indicated, your parcel will be shipped to the nearest POPStation from your postal code.

Other Enquiries

    • Other Enquiries?

Reach us at customerservice@cherryaffairs.com. We are ready to help!